Can you post the model number please.
Ok if you set washer to a spin only will the pump run and will the drum spin?
Hi, sorry for delay,
When I set it to spin only, it has the same behaviour as setting any other option, which is that it it makes a continuous noise for about 5 mins (possibly attempting to run the pump) but the drum does not spin. During that time the door cannot be opened. After the 5 mins, the noise stops, and a short time later the door can again be opened.
Ok what this may be is worn carbon brushes in the motor.
What you need to do is remove the motor and at the back either side are the carbon brushes. Take them out and inspect them.
If they have worn down then they will need to be replaced.
Check them and out and see what you find and let me know.