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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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why do I get grey sticky bits on my laundry when I have just

Customer Question

why do I get grey sticky bits on my laundry when I have just washed it?
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

Open the door of the machine.

Where the door seal meets the inner drum, at the bottom, run a rag under the door seal.

Does it come out with gunge on it?

 

Thanks

Customer: replied 3 years ago.

yes, I do regularly but it doesn't seem to make any difference.


 

Expert:  Techdesk replied 3 years ago.

Hiya,

Sorry, are you saying the rag came out with gunge on it?

 

Thanks

Customer: replied 3 years ago.

yes, the rag comes out with gunge on it, same as sticky bits on laundry.

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, the entire tub of the machine will be coated in this gunge.

It happens with the detergents, softeners and low temperature washes.

 

You need to do some aggressive cleaning of the machine to get rid of this gunge.

 

First, with nothing in the machine, run it on it's hottest wash.

This will begin dissolving the gunge.

 

After 2 or 3 of these, use a washing machine descaler/cleaner product.

This will help get rid of the more stubborn stuff.

 

Once it's cleaned up, you'll not get the grey stuff on the washing and if you do a regular maintenance wash (cleaning wash) it will help keep the machine clean.

 

Try it out, see how it goes and get back to me if you need more help.

 

Hope this helps

Thanks

Customer: replied 3 years ago.

hi, thank you for your response. so would you say then that its the cool washes that bring this problem about?

Expert:  Techdesk replied 3 years ago.

Hiya,

Yes, it's extremely common and it's a combination of all the things I posted previously.

 

Most machines I go to have this problem an it's just a case of doing maintenance washes to keep it clean, to resolve it.

 

Basically, some of the powder/tablet and softener isn't dissolved fully and sticks to the plastic outer tub.

Over time, this builds up until you get to the point where it begins breaking away and depositing on the clothes.

 

Try cleaning it up, see how it goes and get back to me.

 

Thanks

Customer: replied 3 years ago.


thanks


 

Expert:  Techdesk replied 3 years ago.

Hiya,

You're very welcome.

 

Good luck with the cleaning up of the machine.

 

Thanks

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