Open the door of the machine.
Where the door seal meets the inner drum, at the bottom, run a rag under the door seal.
Does it come out with gunge on it?
yes, I do regularly but it doesn't seem to make any difference.
Sorry, are you saying the rag came out with gunge on it?
yes, the rag comes out with gunge on it, same as sticky bits on laundry.
OK, the entire tub of the machine will be coated in this gunge.
It happens with the detergents, softeners and low temperature washes.
You need to do some aggressive cleaning of the machine to get rid of this gunge.
First, with nothing in the machine, run it on it's hottest wash.
This will begin dissolving the gunge.
After 2 or 3 of these, use a washing machine descaler/cleaner product.
This will help get rid of the more stubborn stuff.
Once it's cleaned up, you'll not get the grey stuff on the washing and if you do a regular maintenance wash (cleaning wash) it will help keep the machine clean.
Try it out, see how it goes and get back to me if you need more help.
Hope this helps
hi, thank you for your response. so would you say then that its the cool washes that bring this problem about?
Yes, it's extremely common and it's a combination of all the things I posted previously.
Most machines I go to have this problem an it's just a case of doing maintenance washes to keep it clean, to resolve it.
Basically, some of the powder/tablet and softener isn't dissolved fully and sticks to the plastic outer tub.
Over time, this builds up until you get to the point where it begins breaking away and depositing on the clothes.
Try cleaning it up, see how it goes and get back to me.
You're very welcome.
Good luck with the cleaning up of the machine.