I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Hi Adam, I would really like to know what the root cause of this problem is before we start trying to fix it. I have used te machine today on a wool programme and it is not filing with rubery smoke ( presumably because the spin is much gentler ) ans while this is okay in good weather when the clothes can be hung out , it is not a long term solution,
We will continue to look for a Professional to assist you.
If you decide on a refund, or wish to keep the credit for a future question, then of course we'd honour it.
Thank you for your patience,
Has the washer been noisy recently when its spinning?
If so open the door and hold the metal drum at the front at the bottom. Can you lift it up and down a bit?