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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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B902.1BL-B/B904.1SS-B 60cm built in electric double oven My

Customer Question

B902.1BL-B/B904.1SS-B
60cm built in electric double oven

My main oven isn't working.Top oven works on all functions

Do you know what the problem might be?

Cheers

Caroline
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

Can you explain more on this please?

 

When you try the main oven does anything at all work?

Is the clock set?

Is the clock set to auto? (it won't work if it's on auto or the clock isn't set).

 

Thanks

Customer: replied 3 years ago.

Hi,


 


On manual and clock is set


 


Thanks

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

 

As previous, can you explain more on the problem please?

 

When you try the main oven, does anything at all happen?

 

Thanks

Customer: replied 3 years ago.

Nothing happens,no lights.


Top oven fine.


This occurred after oven had been switched off at the mains for a couple of days

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, if the main oven has no life at all and the clock is definitely set and not on auto, it suggests a failure of the relay on the clock board.

 

Sorry, I'll have to opt out of the question as I've found that I don't have a service manual for your model.

 

If anyone else can help, they'll pick up the question and contact you.

 

Good luck with it.

 

Thanks

Customer: replied 3 years ago.

thanks


 

Expert:  adamd-mod replied 3 years ago.

Hello,

It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.

I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thanks for your patience,

Adam

Thank you!

Customer: replied 3 years ago.

I'm happy to wait.


 


Thanks

Expert:  adamd-mod replied 3 years ago.

Hello,

We will continue to look for a Professional to assist you.

If you decide on a refund, or wish to keep the credit for a future question, then of course we'd honour it.

Thank you for your patience,

Adam

Expert:  adamd-mod replied 3 years ago.

Hello,

Please understand it is rare for us not to be able to find the right Professional to assist our customers. We can either return your good faith deposit to the original funding source, or we can keep your deposit on your account here for future questions.

Please let me know how you wish to proceed and again I apologize for any inconvenience this may have caused.

I hope you will give JustAnswer a try again in the future,

Adam

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