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Richard Hill
Richard Hill, Customer Service
Category: Appliance
Satisfied Customers: 381
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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An elderly friend has a Hitachi TV with freeview. It is stuck

Customer Question

An elderly friend has a Hitachi TV with freeview. It is stuck on one channel (challenge). The remote adjusts the volume and menu etc. but won't change the channels. Not sure of TV model number but remote is model RC 1825. She has tried the up and down buttons, and can get the EPG up, she highlights a chanel, presses OK but still stuck on same chanel as before.

Hope you can help

Peter
Submitted: 4 years ago.
Category: Appliance
Expert:  Richard Hill replied 4 years ago.
Hi,

Can she change channels on the set itself, rather than using the remote, just to see if the TV is actually tuned in OK?

What about pressing numbers on the remote does that change the channel?, typically 1 for BBC1 , 2 for BBC2, etc

Would it be possible to get the model number of the TV please?

Best Regards,

Richard
Expert:  Richard Hill replied 4 years ago.
Hi,

Have you managed to resolve this, or do you require any further assistance?

Best Regards,

Richard
Expert:  Richard Hill replied 4 years ago.
Hi,

Have you managed to resolve this, or do you require any further assistance?

Best Regards,

Richard