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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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where can i get my genie electric wheelchair repaired?

Customer Question

where can i get my genie electric wheelchair repaired?
Submitted: 3 years ago.
Category: Appliance
Expert:  Rob replied 3 years ago.
Hi, welcome to Just Answer. My name is XXXXX XXXXX I will be helping you with your problem today. If anything isnt clear, please just ask me.

Can you tell me, is this the chair that supports you to stand up, and is made by Easycare?


Thanks
Rob
Customer: replied 3 years ago.

yes

Expert:  Rob replied 3 years ago.
Hi Linda

Great, thanks

You will need to call the manufacturers and they will help locate the nearest service agent to you.

Their details are

E-mail: [email protected]

Easycare Products Limited,
Park Lane, Old Park, Telford,
Shropshire, TF3 4TE.

Telephone: 01952 610300
Fax: 01952 616588

If you need more help, please just ask.

In the meantime,

Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
If you need to ask me anything after rating, please just follow the link in the welcome email
Thanks
Rob

Customer: replied 3 years ago.

i have tried phoning them and it just rings and rings with no message service. what am i supposed to do now?

Expert:  Rob replied 3 years ago.
Hi Linda

We are not connected to them in any way, sorry.

These are the details held for them.
How long have you been trying to call them?

Thanks
Rob
Customer: replied 3 years ago.

about one month

Expert:  Rob replied 3 years ago.
Hi Linda

Thats really odd, the listing I have is showing it as current.

There is an email address on the link. I would suggest emailing them.

Sorry I cant help much more than that, I just checked and it certainly looks like the Company is still in business.

Im guessing you have tried other local repairers?

Thanks
Rob
Customer: replied 3 years ago.

i have tried to send them an email and i got no response at all. i have been looking for another firm to repair it but i can't fig anyone.

Expert:  Rob replied 3 years ago.
Hi Linda

Let me see if I can find anyone else. Can you tell me the postcode please?

Also, any one that you have already tried
Thanks
Rob
Customer: replied 3 years ago.

my postcode is cb6 1ap, i have no idea about anyone elses postcode. sorry

Expert:  Rob replied 3 years ago.
Hi Linda

Bad news im afraid

It seems the Company have in fact gone into liquidation.

Im looking now to see if I can find anyone who may be able to help

Thanks
Rob
Customer: replied 3 years ago.

thanks

Expert:  Rob replied 3 years ago.
Hi Linda

OK, just had a thought.
I am fairly certain that there will have been many complaints , simmilar to yours, since this Company went into liquidation.

I would contact Shropshire trading standards.
They will almost certainly have had dealings with this Company and could well be able to help you with this.

Their number is

0345(NNN) NNN-NNNNbr/>

Il keep my fingers crossed for you!

In the meantime, please dont forget the rating.
The question will not close after rating

Thanks
Rob

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