Hi, welcome to Just Answer. My name is XXXXX XXXXX I will be helping you with your problem today. If anything isnt clear, please just ask me.Can you open the door and find the rating plate in the door recess please? On there is the product number.Please let me have this and ill check if the part is available for you.Please put the letter A directly in front of the number, so it looks likeA123456/07
Can you also tell me its age?ThanksRob
The product No. is A911812019. I think it was made in 2006 but I'm not sure. I now think that the timer is OK but there is something stopping the machine filling with water! Can you confirm that the timer stops moving during the heating cycle?
Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.If you need to ask me anything after rating, please just follow the link in the welcome emailThanksRob
Thank you very much for the answers received to date; they have been very helpful. I put my DW out in the back garden to avoid any "domestic difficulty" arising from flooding out the kitchen(!) I then disconnected two of the clear plastic tubes and washed them through with the garden hose, and using a multimeter found that the inlet valve solenoid is not open circuit. Having put everything back together again, the M/C seems to work, except that on programme "A" it stops and then starts again quite often. Although different from previous behaviour, it's something I can easily live with, although I'm not sure why this is happening. I'm also not sure why the machine initially refused to fill with water but now does. Would it be anything to do with cleaning out the plastic tubes? I did notice that the solonoid bit of the inlet valve seems to be loose on its mounting.