How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

My washing machine (hoover HPE 236) water fill is blocked with

Customer Question

My washing machine (hoover HPE 236) water fill is blocked with sludge I've tried a toothbrush but only a few of the outlets are spurting water any tips would be appreciated.
Submitted: 4 years ago.
Category: Appliance
Expert:  Rob replied 4 years ago.
Hi, welcome to Just Answer. My name is Rob and I will be helping you with your problem today. If anything isnt clear, please just ask me.

Are you talking about the lid of the dispenser drawer not allowing the watr to enter correctly?

If so, is it any particular compartment?

Thanks
Rob
Customer: replied 4 years ago.
It is all
Expert:  Rob replied 4 years ago.
Hi Gillian

Thanks

When you take the drawer out and look up into the roof of the dispenser box, how bad does it look?
Is it black mould, limescale what?
Are you happy to dismantle anything or would you prefer not?
Thanks
Rob
Customer: replied 4 years ago.
I would dismantle it its not mould it's like a brown sludge. Our water is spring water and this builds up in taps but they re easy to clear. I just can't get into the water outlets as it seems to be a sealed unit. thanks
Expert:  Rob replied 4 years ago.
Hi Gillian
Thanks for that, now I understand the problem!

Disconect the power
Undo the screws at the back of the lid
Push the lid forward, up and off.
You will see the drawer sitting there.
Mark the hoses entering the drawer and remove them.
Unclip the fixings of the whole box from the cabinet
You will then be able to reach the concertina hose that goes from the bottom of the box to the top of the tub. Undo this at the box

You can now take the whole box to the sink.

There are several types of boxes that have been fitted. If the lid is screwed on, undo it.
If its held with catches, unclip it>
Some are sealed.
Either way, you can now use some gardening wire to poke out all the holes in the lid and keep flushing it through with water from the tap.
It will be abit laborious but you should be able to clean it out this way.
If all else fails please see here (Click on the word in blue)
You can then order the bits required.

If you need more help, please just ask.
In the meantime,

Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
If you need to ask me anything after rating, please just follow the link in the welcome email
Thanks
Rob