How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andrew Smith Your Own Question
Andrew Smith
Andrew Smith, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3629
Experience:  Gas cooker specialist
46681511
Type Your Appliance Question Here...
Andrew Smith is online now

My Neff hob is locked and I followed the instructions in the

Customer Question

My Neff hob is locked and I followed the instructions in the manual to unlock it without success. I have also switched the appliance on and of at the mains. Please help
Submitted: 4 years ago.
Category: Appliance
Expert:  Andrew Smith replied 4 years ago.

Plumbers_Mate :

Can you confirm what happens when you press and hold the lock symbol for over 8 seconds?

Customer :

Nothing

Plumbers_Mate : Can you get the model number from the sticker underneath the hob!
Customer :

Model Number T13D82N1

Customer :

Model Number T13D82N1 - Thanks

Plumbers_Mate :

The child lock is activated to deactivated it you need to press and hold the button which controls the dual circuit hotplate. Its the picture of a circle inside a circle. Its the left hand side one.

Press and hold that for several seconds and it should take the child lock off.

Let me know how it goes.

Regards

Customer :

I've tried your suggestion but nothing has happened. Don't worry anymore about it, I have arranged for an engineer from Neff to come. Thanks for trying