hello are you there?
when its time for the drain cycle can you hear the motor running, as if it were trying to drain?
does it drain any of the water?
yes...just the drain at bottom of washer is full...it does not seem to be blocked...tried to turn it on and it would start cycle
I will switch this to Q & A so we can work more reliably thank you
what you will need to do as with this unit this is usually a blockage in the pump
is to remove the drain pump under the unit and check the impeller for something stck there
also with a small screwdriver you can make sure the impeller will turn, it will seem to click aroind, not spin freely, this is normal
if you find no blockage there or in any of the lines you need to replace that small drain pump:-)
did you get all that?