How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

my neff dishwasher will not drain water after use.

Customer Question

my neff dishwasher will not drain water after use.
Submitted: 4 years ago.
Category: Appliance
Expert:  Michael replied 4 years ago.

MasterFixIt :

hello are you there?

MasterFixIt :

when its time for the drain cycle can you hear the motor running, as if it were trying to drain?

JACUSTOMER-61adn4jg- :

yes

MasterFixIt :

does it drain any of the water?

MasterFixIt :

heelo?

MasterFixIt :

hello?

JACUSTOMER-61adn4jg- :

yes...just the drain at bottom of washer is full...it does not seem to be blocked...tried to turn it on and it would start cycle

MasterFixIt :

I will switch this to Q & A so we can work more reliably thank you

MasterFixIt :

ok thanks,

MasterFixIt :

what you will need to do as with this unit this is usually a blockage in the pump

MasterFixIt :

is to remove the drain pump under the unit and check the impeller for something stck there

MasterFixIt :

stuck

MasterFixIt :

also with a small screwdriver you can make sure the impeller will turn, it will seem to click aroind, not spin freely, this is normal

MasterFixIt :

if you find no blockage there or in any of the lines you need to replace that small drain pump:-)

MasterFixIt :

did you get all that?