OK, thanks for that.
We can try a reset to see if it cures the problem.
Turn the dial to off.
Press and hold together the start button and the button to the left of it.
While holding them, turn the dial 1 click clockwise.
The lights should flash, release the buttons and the lights should scroll.
When you get this, turn the dial clockwise through each position till you get to off.
Then, turn to any program and back to off.
Try the machine again, see if it's working.
If not, and if it has a solid base, check to see if water has spilled inside the machine, activating an anti flood device.
Remove the water and try the machine again.
Hope this helps