How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andrew Smith Your Own Question

Andrew Smith
Andrew Smith, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3586
Experience:  Gas cooker specialist
46681511
Type Your Appliance Question Here...
Andrew Smith is online now

I have a greenstar 30cdi system with megaflo cylinder, the

Customer Question

I have a greenstar 30cdi system with megaflo cylinder, the system is on but will not ignite. I have pressed reset and the ignition light goes green for maybe 2-3 seconds then goes off and this is the same when I switch the system off and on? Any advice how I can get the system to ignite?
Submitted: 3 years ago.
Category: Appliance
Expert:  Andrew Smith replied 3 years ago.

Andrew Smith : Does the boiler actually light at all?
Andrew Smith : And go out again, or fail to light at all?
JACUSTOMER-2g6mhclj- : The ignition light goes on very briefly but the system does not appear to fire up?
Andrew Smith : Does it continue to click even though it is lit?
JACUSTOMER-2g6mhclj- : It doesn't continue clicking or appear to light? The blue mains light is on and isn't flashing?
Andrew Smith : Flashing is a fault, this just does not light
Andrew Smith : Can you confirm the last time it was serviced and the ignition electrodes cleaned?
JACUSTOMER-2g6mhclj- : The system is 2 years old and hasn't been serviced in this time.
Andrew Smith : Ok, this is the first thing I would try.
Andrew Smith : get it serviced, make sure they clean the electrodes and condense trap
JACUSTOMER-2g6mhclj- : So is there no way of trying to make it ignite?
Andrew Smith : Not unless you feel comfortable with stripping and cleaning the electrodes yourself?
JACUSTOMER-2g6mhclj- : No but British gas don't charge to tell me to get the system serviced?
Andrew Smith : Your boiler has an ignition fault that can only be cleared by stripping and cleaning.
Andrew Smith : if you are capable to do this then we can cure this here and now
JACUSTOMER-2g6mhclj- : So how would you strip and clean it?
Andrew Smith : You will need to take off the front cover and expose the internals to start with
JACUSTOMER-2g6mhclj- : Done
Andrew Smith : Can you follow the big thick wire to the ignition electrode?
JACUSTOMER-2g6mhclj- : There is a black lead into a circular part in the middle of te unit?
Andrew Smith : On the electrode end it is usually held in place by a couple of pozi drive screws
JACUSTOMER-2g6mhclj- : No from the black lead there is a plastic connector? There is a thick white lead with 2red wires coming out and connecting like 2 spark plugs?
Andrew Smith : That's the one. Remove the plug out of the hole carefully
JACUSTOMER-2g6mhclj- : Ok I have disconnected the plastic connector at the end of the black lead
Andrew Smith : Can you remove the electrode?
JACUSTOMER-2g6mhclj- : Is the electrode the clear plastic connector? There is one black lead with 5 small wires into it. I can disconnect that? Or there is a black lead into a Bosch unit DDPWM 15-60 this has a connector which does not appear to come off? Which one is it?
Andrew Smith : The one that leads to the ignition electrode with the small window where you would normally see a flame
JACUSTOMER-2g6mhclj- : The small window has 1 to its left with a blue wire and 2 to the right with red wires?
Andrew Smith : Red wires sounds right, heads to a spark plug type connection
JACUSTOMER-2g6mhclj- : Yes I can disconnect them
Andrew Smith : Then remove the electrode from the boiler
JACUSTOMER-2g6mhclj- : I have disconnected the leads but the electrodes are fixed to a plate which houses the glass window with 2 + head screws?
Andrew Smith : Remove it all
JACUSTOMER-2g6mhclj- : Ok removed it
Andrew Smith : Can you get some scotchbrite and clean the electrodes until shiney
JACUSTOMER-2g6mhclj- : Ok once I have done that do I put it back together?
Andrew Smith : Yes
JACUSTOMER-2g6mhclj- : I have cleaned the electrodes, refitted the front plate and the 'spark plugs' but it is still not igniting?
Andrew Smith : Can you see it sparking through the small window?
JACUSTOMER-2g6mhclj- : No it doesn't seem to be firing or long enough?
Andrew Smith : Not lighting at all, or not sparking.
JACUSTOMER-2g6mhclj- : It is the same? It seems to engage for only 2seconds then stops? The ignition light goes green for 2 seconds then off?
Andrew Smith : Ok.
Andrew Smith : can you find the condense trap
Andrew Smith : On the left hand side with the condense pipe coming from it
JACUSTOMER-2g6mhclj- : Can to guide me to where it is or what I'm looking for?
Andrew Smith : Follow the plastic condense pipe back to the boiler, there will be a clear plastic container?
JACUSTOMER-2g6mhclj- : There is a copper pipe from the left of the electrode unit. At the base of the boiler there are 4 vertical lines by this pipe. The other two have 'tap' imagines at the side of them?
JACUSTOMER-2g6mhclj- : Ok I have found the clear container?
Andrew Smith : The plastic one runs to a drain
JACUSTOMER-2g6mhclj- : I have took off the clear plastic container. It was full of water and a lot of 'silt'? I have emptied it?
Andrew Smith : Can you wash it out and put it back together
JACUSTOMER-2g6mhclj- : Done that
Andrew Smith : Ok, let me know how it is now?
JACUSTOMER-2g6mhclj- : It still does not ignite. It is as if gas goes on for 2-3 seconds but doesn't ignite. It try's this several times then stops?
Andrew Smith : It does not know it is lit.
Andrew Smith : is there a small thin green wire that comes back from the burner also?
JACUSTOMER-2g6mhclj- : No, seems to be all colours but green?
Andrew Smith : We seem to be at end of what I can do from here
JACUSTOMER-2g6mhclj- : Ok thank you for being patient
Andrew Smith : No problem, best to call an engineer in the morning, but at least you have tried all the normal faults

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.