Hi Dave, how old is the unit exactly?
It is 8-9 years old
You are looking at the wrong machine.The details you have issued is for a 2660 nespresso machine,mine is the cva 4080 which uses and grinds coffee beans.Please look at this machine.
This is what they say for both units. The error is the same and the solutions are also the same.
When you say ARM, what are you referring to?
If you look on page 56 of the cva 4080 manual you will see the brew unit,to the left side there is a chute(arm) which dispenses the waste coffee grindings into the waste bin.I assume what happens is that after the coffee has been used this chute tips the grindings into the waste containerThis keeps staying down which means you cannot remove the waste container and therefore cannot remove the brew unit.This looks like it is turned by a key that is in the rear of the main housing which i assume is run by the eletrical side of the machine?
Hi Dave I see that ,
on this unit there is a motorized box that moves that arm into place and back again,
This company doesn't sell parts:-(
They could fix it for you if you want to send it to them?
They may do this for a fair price:-)
If you let me know the area and country you are in I can help you find the best local shop for you to contact.
Additionally, if you rate my service as good or better they system will let me set up free follow ups with you so we don't lose contact and this costs you nothing more for any further communications:-)