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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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my fridge freezer alarm keeps on going off even though i have

Customer Question

my fridge freezer alarm keeps on going off even though i have defrosted freezer.
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

Can you explain some more on this please?

 

Are you saying the alarm is sounding when there's no power to the appliance?

 

Thanks

Customer: replied 3 years ago.

its sounding with appliance switched on. pane lights flicking. pressing on off button works but not any other...

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

 

Do you mean the display is flashing?

How long since you switched the machine back on?

Can you post the E-Nr number of the appliance please?

It's on a label inside the machine.

 

Thanks

Customer: replied 3 years ago.

hi


 


The display is flashing and the alarm sounding. Probably 5 hours since I switched it back on.


 


the e-nr is KK334E97/51


 


Ta v m

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

 

Is there any signs of cooling inside the freezer?

How long did you defrost the machine for?

Why did you defrost the machine?

 

Sorry for all the questions, just trying to get an understanding of what's going on.

 

Thanks

Customer: replied 3 years ago.

defrosted for two hours. I did not switch off. Just left freezer door open


alarm was going off and it looked like it needed to be defrosted.


 


Alarm hasnt stop going off along with flashing lights

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, the alarm originally went off to tell you the freezer was too warm inside.

 

Leaving it running with the door open won't cure it.

 

You need to fully defrost it.

 

Empty the machine.

Unplug it.

Leave it for at least 24 hours with the doors open to defrost it.

 

After this, close the doors, plug it in and see if it starts cooling down properly.

 

Leaving it running and the doors open for a couple of hours will only lead to the evaporator (cooling pipework) blocking up with ice.

 

Try it, see how it goes and get back to me.

 

Hope this helps

Thanks

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