How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

Machine is filling and emptying. But the drum not doing a

Customer Question

Machine is filling and emptying. But the drum not doing a spin
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.

The most common cause of the problem you describe is , worn out carbon brushes on the motor.

It's a bit awkward to check/change the carbons on the motor without opening the machine up but, if it has an open base, you may be able to do it with the motor in situ.

 

You'll need a torch for this. Unplug the appliance first.

 

Tilt the machine rearward, have someone hold it for you.

Don't turn it upside down or lay it fully over.

 

You'll see the motor and the carbon brushes in their holders.

 

Take the holders off and check the carbon brushes.

The holders will be held by 2 screws or 2 5.5mm bolts.

 

If the carbon brushes are worn out, you'll need to obtain and fit new ones.

 

Assuming no other problems with the machine, this will get it going again.

 

If you search on Ebay for Zanussi carbon brushes this will bring up pictures of what they will look like.

If you decide to purchase them there, please check with the seller that they fit your machine.

 

Check it out, get back to me if you need more help.

 

Obviously, if you cannot do the work yourself, you'll need to get someone in.

 

Hope this helps

Let me know how it goes

Thanks

Related Appliance Questions