Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.If you need to ask me anything after rating, please just follow the link in the welcome emailThanksRob
I was hoping you would be able to solve the problem, not provide a telephone number for Stoves. They don't send out repairmen unless you have signed up to an annual service plan (costing in excess of £160.00 per annum) and the oven in question is out of the warranty period. Maybe I missed the point of this service but £22.00 for a number I had already googled myself seems to be a poor return for my money. I won't rate you as I'm sure you're a decent bloke and it would be unfair, I just think the site needs to clarify what the consumer is getting for the money they are asking.
Thanks for coming back to me, appreciated! I've subsequently managed to speak to a helpful girl on the Stoves help line and she's done a reset and sent my tenant a manual. There are 3 buttons, but we fear it might now be a problem with the thermostat. If this is the case, should this be a relatively simple job for an experienced appliance technician or are we talking expensive repairs in your experience? If I may, I'll drop you a quick line when I know more?