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fixer2013
fixer2013, Home Appliance Technician
Category: Appliance
Satisfied Customers: 82
Experience:  PAT Testing C&G Level 3 100/439/1
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Fridge Freezer RF62QEPN S/N 057042B2C00155L Ice collecting

Customer Question

Fridge Freezer
RF62QEPN
S/N 057042B2C00155L

Ice collecting in left hand crisper and on floor of fridge.

I have rung and left messages with your service line but have had no reply. Appalling for a company such as Samsung.

What do I do?

Richard Stevens
Submitted: 4 years ago.
Category: Appliance
Expert:  fixer2013 replied 4 years ago.

fixer2013 :

Hello Richard

fixer2013 :

My name is Ivor , I hope I can help you with your problem.

fixer2013 :

I trust you have tried altering the thermostat setting inside the fridge?

fixer2013 :

Also I trust the freezer is working ok?

fixer2013 :

Now from the back of the fridge inside under the cooling plate, there should be an outlet where defrosting water collects and is let out through a tube, this tube goes down the back of the fridge and is evaporated onto the motor housing.

fixer2013 :

If this tube or hole is blocked water can collect inside the fridge compartment and freezes up.

fixer2013 :

Perhaps you can check this out and get back to me with what you have found.

fixer2013 :

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