Sorry for the delay in getting to your question do you still need help on this?
Hi! Sorry not replied - internet problems! have managed to sort things out - as an OAP this wasn't easy but managed to drain the machine and clean out the filter - now working fine so no do not need your help - am I still going to have pay the £22?
No worries that's fine.
As to your money you need to speak to customer services to get a refund of your money.