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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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have a proline refrigerator (about 3 yrs ago)-thermostat stopped

Customer Question

have a proline refrigerator (about 3 yrs ago)-thermostat stopped working- bulb dead-only works when turned on 5plus. Today was told new thermostat would cost £130 and better to buy fridge costing £270
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

Does the machine use a standard thermostat or a circuit board and sensors?

 

What is the model number of the appliance please?

 

Thanks

Customer: replied 3 years ago.

I don't know but listening to the'expert' it was smaller than most

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, if you let me know the model number I'll see what I can find on your machine.

 

Not sure you've had the best service from this company though.

British Gas would have charged £125 to repair it (parts and labour) and no charge if it couldn't be repaired.

I believe they also reduce the charge to £75 if you put the appliance on contract with them.

 

Had you known this, it would have cost you nothing to have them come in if it couldn't be repaired, then you would have been free to shop around for another machine.

 

Let me know the model number of your machine.

See if there's any listing for it.

(Proline is rather hard to deal with as it's a Comet brand name and with Comet gone, there's not much for their machines).

 

Thanks