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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Bottom oven on new Zanussi ZOF35702 not working. Brand

Customer Question

Bottom oven on new Zanussi ZOF35702 not working.

Brand new oven, top oven works fine but nothing on bottom oven. No light, no heat. Clock has been set and it's not set for advance cooking. Checked connection on mains wire into block and the copper links are in place.
Submitted: 4 years ago.
Category: Appliance
Expert:  Techdesk replied 4 years ago.

Hiya,

If the clock is set correctly and the bottom oven isn't working, it points to either a faulty clock or faulty internal wiring.

As the machine is brand new, there's not a lot you can do to resolve this without invalidating the warranty.

What are the connections on the rear marked?

What terminals are the copper links across?

Thanks

Customer: replied 4 years ago.
The clock seems to be fine

The links are bridging the two live and neutral terms - this is wired for 230v rather than 415
Expert:  Techdesk replied 4 years ago.

Hiya,

OK, thanks for that.

.

The user manual shows a diagram with 2 lives and 3 neutrals.

Are you linked for 3 neutrals or only 2?

.

Thanks

Customer: replied 4 years ago.
3
Expert:  Techdesk replied 4 years ago.

Hiya,

OK, test with a multimeter that you are actually getting continuity across the 2 live connections and then the 3 neutrals.

It's not a common cause but I have come across this a couple of times.

.

If you have continuity (and the timer is definitely set correctly) it leaves internal wiring or a faulty timer as the cause of the fault.

Let me know what you find.

Thanks

Customer: replied 4 years ago.
Checked continuity and it's ok. I think will have to call supplier in.
Expert:  Techdesk replied 4 years ago.

Hiya,

Sorry, looks like it's an internal or timer fault.

.

Good luck with the repair (or replacement if you go that way).

Thanks

Customer: replied 4 years ago.
Ok, I take it I don't have to pay if there is no solution found through this service
Expert:  Techdesk replied 4 years ago.

Hiya,

Entirely up to you whether you pay or not.

We don't gaurantee a fix, we can only advise on what the likely cause is.

If you want to open the machine up, I can advise on further checks but, as it's under warranty I would advise contacting your supplier.

.

As I said previously, the most likely causes (assuming it's wired up correctly and the timer is set correctly) are either a wiring fault (wire off internally) or a faulty timer.

Thanks