How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

Bottom oven on new Zanussi ZOF35702 not working. Brand

Customer Question

Bottom oven on new Zanussi ZOF35702 not working.

Brand new oven, top oven works fine but nothing on bottom oven. No light, no heat. Clock has been set and it's not set for advance cooking. Checked connection on mains wire into block and the copper links are in place.
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

If the clock is set correctly and the bottom oven isn't working, it points to either a faulty clock or faulty internal wiring.

As the machine is brand new, there's not a lot you can do to resolve this without invalidating the warranty.

What are the connections on the rear marked?

What terminals are the copper links across?

Thanks

Customer: replied 3 years ago.
The clock seems to be fine

The links are bridging the two live and neutral terms - this is wired for 230v rather than 415
Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

.

The user manual shows a diagram with 2 lives and 3 neutrals.

Are you linked for 3 neutrals or only 2?

.

Thanks

Customer: replied 3 years ago.
3
Expert:  Techdesk replied 3 years ago.

Hiya,

OK, test with a multimeter that you are actually getting continuity across the 2 live connections and then the 3 neutrals.

It's not a common cause but I have come across this a couple of times.

.

If you have continuity (and the timer is definitely set correctly) it leaves internal wiring or a faulty timer as the cause of the fault.

Let me know what you find.

Thanks

Customer: replied 3 years ago.
Checked continuity and it's ok. I think will have to call supplier in.
Expert:  Techdesk replied 3 years ago.

Hiya,

Sorry, looks like it's an internal or timer fault.

.

Good luck with the repair (or replacement if you go that way).

Thanks

Customer: replied 3 years ago.
Ok, I take it I don't have to pay if there is no solution found through this service
Expert:  Techdesk replied 3 years ago.

Hiya,

Entirely up to you whether you pay or not.

We don't gaurantee a fix, we can only advise on what the likely cause is.

If you want to open the machine up, I can advise on further checks but, as it's under warranty I would advise contacting your supplier.

.

As I said previously, the most likely causes (assuming it's wired up correctly and the timer is set correctly) are either a wiring fault (wire off internally) or a faulty timer.

Thanks

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.