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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9137
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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We have an LG Fridge/Freezer model GR-L207DVZA. The drain inside

Customer Question

We have an LG Fridge/Freezer model GR-L207DVZA. The drain inside rear of the freezer compartment freezes up and so the water flows through the vent and down through the front of the freezer onto the floor, I cleared and de-frosted the pipe and cleaned under the rear around the condenser and receiving tray, it lasted about a month, can you help please?
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.

 

Hi,

I am all too familiar with this.

The way I handle this is fist to be sure the freezer isn't frosting heavily on the rear wall, please let me know if it is?

Next you will need a piece of semi stiff stranded wire to snake through the tube from the top behind the freezers rear wall.

You need to snake it all the way to the bottom because that's where the problem is occurring.

I will stick with you on this until you have this complete, But since this question may continue for some time, if you will rate my service as good or better
before you close this window, the system here will allow me to schedule free follow ups with you
so your question wont close or time out and you can contact me anytime at no additional cost.
Thank you
Tech Michael

Customer: replied 3 years ago.

Hi Michael


Thanks, I have cleaned the tube and run water through it and seems to be clear, any more tips please


Thanks


Colin

Expert:  Michael replied 3 years ago.

 

Good morning Colin,

That should keep it clear:-)

Your in good shape now.

Please don't forget to rate before you close this window.

It will allow me to schedule free follow ups with you so in case this happens again I will be here for you at no additional cost to you .

Have a great day Colin!

Tech Michael

Customer: replied 3 years ago.

Hi Michael


The problem still exists, the drain tube, water tray under the freezer bars are still icing up, I mean solid, I have to pour hot water on to clear it. Could the de-frost heater be at fault? the bars have ice on them too, but not much,


Thanks


Colin

Expert:  Michael replied 3 years ago.

 

Hi Colin,

It could be a defrost issue?

Especially since you ran the water and cleared the tube all the way down and this happened so quickly again.

Do you have a meter?

Thanks

Tech Michael

Customer: replied 3 years ago.

Hi Michael


yes I do have a meter


Thanks


Colin


 

Expert:  Michael replied 3 years ago.

Thanks Colin

Please remove the wiring plugs from the defrost heater element. and set the meter to ohms, then attach the probes on the meter to each end of the hearers connections. and please let me know the reading you get?

Thank you

Tech Michael

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