Please provide me the make and the full model # XXXXX I can assist you.
Also the full problem that exists,
Also how old the unit is?
Please answer all of these questions carefully and fully so I can assist you correctly:-)
Did not need your assistance in the end as solved problem while waiting you I did inform you of this as soon as I did it. I would therefor ask you I get my money refunded and close my membership
I will let them know.'