Hello Good afternoon.
MY advice would be to turn the electricity off to the oven as soon as possible. This is for your safety, as you received an eletrical shock. Then call an engineer. The Neff phone number is For the UK please call: 0844 892 8989.
or th website is www.neff.co.uk
I hope you get it sorted soon.
Hi I didn't mention in my original query that I had turned the electricity off and then later on again. This made no difference whatsoever. Calling an engineer in the UK (I am in Ireland) is not a satisfactory answer or an answer I would have expected
I was only thinking of your safety. I suggested that by calling the Neff number they could give you a contact in Ireland of a suitable engineer.
Im sorry that you thought that my answer was not what you expected. But as something is definitely not right with the cooker. An engineer would be the best thing to do.