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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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CAD 494 appliance has stopped mid cycle

Customer Question

CAD 494 appliance has stopped mid cycle
Submitted: 4 years ago.
Category: Appliance
Expert:  Techdesk replied 4 years ago.

Hiya,

When it stops mid cycle, what happens?

Any flashing lights?

Does it empty the water and beep?

or, does it just stop washing?

.

Thanks

Customer: replied 4 years ago.

Unable to say , not in room when it stopped. It has a full load of water and the power supply is ok

Expert:  Techdesk replied 4 years ago.

Hiya,

OK, What lights do you have now?

.

I really need as much information as possible to begin a remote diagnostic.

.

Is there any signs of life?

Can you reset and start a new program?

Do you have, and can you use, a multimeter?

.

Can you check your model number please?

Is it definitely CAD494 or have you got the letters mixed up?

.

Thanks

Customer: replied 4 years ago.

No lights on at all

Expert:  Techdesk replied 4 years ago.

Sorry, I asked several questions in my last post, you've only responded to one of them.

 

Customer: replied 4 years ago.

Sorry, it's very early and half asleep.


No signs of life, no I cannot restart the machine at all. I do have a multimeter and can use it.


I got the letters mixed up. It is a CAD 494

Customer: replied 4 years ago.

Sorry I mean CAD 494

Expert:  Techdesk replied 4 years ago.

Hiya,

OK, thanks for that.

Unfortunately, there's no machine with the model CAD494 listed.

The nearest I find is CDA494.

.

Is this the actual model?

If so, it will be an integrated machine, is this correct?

.

Thanks

Customer: replied 4 years ago.

I meant CDA,my phone is self correcting. It is integrated

Expert:  Techdesk replied 4 years ago.

Hiya,

No problem, just have to make sure.

.

Unplug the appliance.

take the décor door off and then take the facia panel off to gain access to the on/off switch and the control board.

.

Be aware, the metal work on this machine is razor sharp.

.

Test for continuity between the live pin of the plug and the outgoing live side of the on/off switch.

Do the same test on the neutral side.

Do you get continuity on both?

(be sure to press the on button before testing).

.

Thanks