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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9564
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a Bosch WTE690GB/04 that will not heat on some prog

Customer Question

I have a Bosch WTE690GB/04 that will not heat on some programmes.
Submitted: 3 years ago.
Category: Appliance
Expert:  Daniel replied 3 years ago.

Hi

 

When you say its not heating on some cycles I take it on the other it works ok?

 

If so it is always the same cycles its doesn't get hot on?

 

Regards

Customer: replied 3 years ago.

It will only heat on the special programme cycle. I had visitors and they had a child with them who was messing with all the buttons. This only happened after this.

Expert:  Daniel replied 3 years ago.

Hi

 

Ok im taking it all the buttons are depressed?

 

If you select a timed dry is it on there its not heating up?

If so is it still starting and the drum turning?

 

Regards

Customer: replied 3 years ago.

Yes it does everything except heat.

Expert:  Daniel replied 3 years ago.

Hi

 

Ok I don't have access to the service manual at home so I will opt out of the question and if another expert can help they will jump in.

 

Regards

Expert:  Michael replied 3 years ago.

Hi I am Tech Michael and I can assist you with this.
I have read the prior Q & A session.
Let me ask you,
How old is your Dryer?
Thank you
Tech Michael
Customer: replied 3 years ago.

about 7 years

Expert:  Michael replied 3 years ago.

Thank you for that information.
What you need unfortunately is the main control board.
On this model I have replaced a few that were about that old or older.
I think they had an ongoing issue years back and the new boards have been fixed:-)
I can help you replace that and its easy to do as well.
Please let me know if you would like to go that route?
Below I have included the best place for you to obtain a replacement also I have included their phone # because that is the best way to order from them.
But Since this may take some time, if you will rate me in a positive fashion before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.
Thank you
Tech Michael

Phone#s
0844 892 8979(UK)
(01) 4502655 (ROI)

Please copy and paste this entire link into your web browser then press .

http://www.bosch-home.co.uk/customer-service/spare-parts-and-accessories.html

Customer: replied 3 years ago.

I think I will buy a new machine as the control board is very expensive.


Thank You.

Expert:  Michael replied 3 years ago.

Hi,
I would likely go that route as well.
I just wanted you to know as many people do replace the bord.
Have a great day and please don't forget to rate my service as Ok or better so I can receive credit for my time;-)
Thank you
Tech Michael

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