Are you able to turn the filter at all?, even a tiny bit?
If not, use a large pair of pliers to try and slacken it a little, take care not to snap the "handle" of the filter cap.
Let me know how it goes.
Thank you will ask mum son to bring his pliers over later thank you i will let you know
No problem, just post when you can.
Be aware, if it does slacken, water will pour out of it, so be ready with towels.
Thanks I let you know
No problem, just post when you've tried the pliers.
Thank you all done
Thanks for coming back and letting me know how it went.
Glad you got it sorted out and working.
Good luck with the appliance.
Hope this helped