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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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We have a Smeg fridge model number S30 STRP4. It has suddenly

Customer Question

We have a Smeg fridge model number S30 STRP4. It has suddenly stopped working. The heat exchange did come back on for a while but there is no light on. We have loads of food in there and no-where else to put it. Please help.
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.

Michael :

Hello and thanks for using Pearl JA

Michael :

can you hear the compressor running at the lower rear of the unit?

Michael :

Also is there any signs of life frome the fridge? Lights etc?

Expert:  Michael replied 3 years ago.
Hello and thanks for using Pearl JA,
How old is the fridge?
can you hear the compressor running at the lower rear of the unit?
Also is there any signs of life from the fridge? Lights etc?
Thank you
Tech Michael
Customer: replied 3 years ago.
I've answered both those questions in my original question. No light at all. Compressor came back on for a while but now off. Hope you can give an answer involving something we can try given how much we're being charged.
Expert:  Michael replied 3 years ago.

Hi Sarah,
Im sorry the page didn't load with you info.
I see it now.
Please unplug the fridge and plug another device in that outlet to verify power is at the outlet, then respond to me.
Thank you
Michael
Customer: replied 3 years ago.
We've already done that
Expert:  Michael replied 3 years ago.

Thank you Sarah,

Just had to be sure.
This is the main board that may need to be replaced, or yours may have a fuse on that panel, please let me know if you find this?
Please look at the back of the fridge, there is an access panel that part is located under there.
Thanks
Tech Michael
Customer: replied 3 years ago.
No there isn't an access panel
Expert:  Michael replied 3 years ago.

Ok Thanks Sarah,

You will need to remove the lower access panel behind the fridge, and look for it there, they changed the location mid year for some reason.
Please let me know when you get this far.
Thank you
Tech Michael
Customer: replied 3 years ago.
It doesn't seem like you have the experience to deal with this particular model so we're going to leave it and request our money back
Expert:  Michael replied 3 years ago.

Hi Sarah, I have worked on both models even with the mid year change, but you will need a new control board to fix this.
Please let me know if you need a source and help with this.
Thank you
Tech Michael