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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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I have a new washer dryer HDB 854 DN. The problem is it wont

Customer Question

I have a new washer dryer HDB 854 DN. The problem is it won't spin a bath towel at all - it cannot possibly weigh 8kg! Yet it leaves it literally dripping wet!! I'm washing it individually as it is large but what else can I do?
Submitted: 3 years ago.
Category: Appliance
Expert:  Chas replied 3 years ago.

Hello from our service,

My name is Chas, I am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

 

 

Washing one towel will throw the machine out of balance and will not spin, try washing 2 or 3 of them at a time and that should correct your problem...

 

 

All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Bonuses are welcome if I have helped you a lot, however they are not mandatory

Customer: replied 3 years ago.


I have tried that................

Expert:  Techdesk replied 3 years ago.

Hiya,

If you put the machine on spin only, does it spin properly?

If you put a full load into the machine, does it spin properly?

.

Thanks

Customer: replied 3 years ago.


No to both................

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

.

When you set it to spin only, with nothing in it, what does it do?

Are you getting any error codes or flashing lights?

.

You say it's a new machine, have the transit bolts been removed?

.

Thanks

Customer: replied 3 years ago.

Then it spins fine ,no error codes etc.


It was professionally installed (Curry's) so I would assume transit bolts have been removed.

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

.

If it's spinning ok empty, then it should spin with a full, balanced load.

.

When you wash a full load (not bath towels, just clothing), does it work ok?

.

Put a full load of clothing in and try it on wash, let me know what happens.

.

Thanks

 

Expert:  Techdesk replied 3 years ago.

Hiya,

Have you managed to try it with a full load yet?

.

Thanks