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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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with all controls OFF , one ring is still on full power...

Customer Question

with all controls OFF , one ring is still on full power... help
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

The most likely cause of the problem is a failure of the regulator that controls the affected ring.

.

Obtaining and fitting a new regulator should cure the problem.

.

Obviously, you won't know 100% for sure until you take the top off and check the wiring but, there's a small chance that you have a burned out wiring fault.

It's very uncommon whereas the regulator is a common fault with various failures.

.

Check it out, see what you find and get back to me If you need more help.

.

If you are unable to take the appliance apart yourself, sorry, you'll need to get someone in to do it for you.

.

Hope this helps

Thanks

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