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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Machine not spinning properly clothes still wet when is fi

Customer Question

Machine not spinning properly clothes still wet when is finished
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you explain some more on this please?
What sensor has been changed?
If you put the machine on spin only, with nothing in it, does it spin properly?
Does the machine drain the water properly and quickly?
.
Thanks
Customer: replied 3 years ago.
Machine does spin but clothes come out quite wet machine does drain no water left in drum the sensor I believe is to detect amount of detergent and the load in machine. I've tried to reduce detergent amount an I've ran the machine empty on a hot cycle to flush out any residual detergent
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, as previous, If you put the machine on spin only, with nothing in it, does it spin properly?
.
What sort of load are you trying to spin?
Is it a small load, single item or full load?
.
Thanks
Customer: replied 3 years ago.
Yes it does spin with nothing in it. Full load it won't spin properly half load it won't spin
Customer: replied 3 years ago.
The machine spins when it's empty but when there is a full load of clothes it doesn't spin them correctly the clothes come out quite wet. I've tried different functions on the machines different loads
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
.
If it spins correctly empty, the next test is to try it with laundry.
Put a full load in, put it on spin only, does it spin properly?
(no need for water in the machine yet).
.
Thanks
Customer: replied 3 years ago.
Yes it spins
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
.
Now try this load on rinse and spin.
.
If it fails to spin, wait 10 minutes then put it on spin only.
Let me know what happens.
.
Thanks
Customer: replied 3 years ago.
Sorry for not getting back sooner got caught up with something I tried what you asked still not spinning clothes correctly the laundry light keeps flashing on the display panel
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
.
Can you try the wet laundry on spin only now please?
I take it it's a mixed load that the machine can balance?
.
Thanks