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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Good morning Mr Tec..... I have a neff oven (2 ovens) the

Customer Question

Good morning Mr Tec..... I have a neff oven (2 ovens)
the cooling fan in between the two ovens won't switch off both ovens are off.
I have had to switch it off from the mains............
Thank you
Susan Lawton ( nth London)
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you post the E-Nr number of your appliance please?
It should be on a label in the door recess.
.
Thanks
Customer: replied 3 years ago.
U1461SOGB/01
Customer: replied 3 years ago.
Relist: Other.
Technician off line I was offered to ask others
Expert:  Techdesk replied 3 years ago.
Hiya,
If you are looking to repair this yourself, you'll need to have decent diy skills, a multimeter (and the knowledge to use it) and torx screwdrivers to take the panels off of the oven.
.
The oven needs to come out for repair.
.
Isolate the power to it before working on it.
.
Take the top and rear panel off.
Locate the cooling fan and follow the wiring to it back.
You'll find it goes through a cut in thermostat.
.
This thermostat has failed in the closed position and is responsible for keeping the cooling fan running permanently.
.
Obtain and fit a new cut in thermostat (Neff refer to it as a temperature limiter).
.
Normally it will be open circuit.
When the oven heats up it goes closed circuit and brings the fan on.
It then keeps the fan running after the oven has been used until it cools down, when it again goes open circuit.
.
Check it out, see what you find and get back to me.
.
Obviously, if you cannot do the work yourself, you'll need to get someone in to do it for you.
.
Hope this helps
Thanks
Customer: replied 3 years ago.
Ok thanks sort of confirms what I thought I'd end up doing. Calling for a home visit........ Are you local?
Expert:  Techdesk replied 3 years ago.
Hiya,
Sorry, I'm not allowed to take calls on here.
.
If you need a local engineer, click here to search for local engineers.
.
Give any found a call, explain the problem and get an estimate from them.
.
Good luck with the repair.
.
Hope this helps
Thanks

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