How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 14988
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

My Fridge Freezer Inox E402BSX has worked perfectly for the

Resolved Question:

My Fridge Freezer Inox E402BSX has worked perfectly for the last 10 years is now freeezing the contents of the vegetable compartment and bottom shelf of door where milk is stored. This started a few days ago qhile I was away causing continual beepin from the appliance and now will start beeping overnight. The freezer and the rest of the fridge is working normally
Submitted: 3 years ago.
Category: Appliance
Expert:  Daniel T. replied 3 years ago.

Hi

 

Do you have a multimeter so you can test the sensors in there?

 

Regards

Customer: replied 3 years ago.

Sorry I do not know what a multimeter is or where sensors are

Expert:  Daniel T. replied 3 years ago.

Hi

 

Ok if its freezeing inside the fridge section then its usually down to either a faulty sensor or the control board.

 

If you can get someone with a multimeter and knows how to use it they can check the sensors from the back.

 

Look in the back in the bottom left and you will see the control board.

Remove this and look along the top at the wiring and on the board it will say sensors on it. Its a block with 6 wires on it. They will be 3 different colours. Test each set of colour wires for resistance they should be about 7 Kohms If any are faulty then that sensor will need to be replaced.

 

But if they are fine then the control board is more then likely the fault.

 

So if you can get someone to check it and it is a sensor just let me know what colour it is and I can advise which sensor.

 

But im afraid without a meter you wont be able to find the cause of the fault sorry.

 

If you need anymore info just get back to me.

 

Regards

Customer: replied 3 years ago.

So how do I find someone who is capable of dealing with Fisher & Paykel fridges

Expert:  Daniel T. replied 3 years ago.

Hi

 

Were abouts in the UK are you?

 

Regards

Customer: replied 3 years ago.

I am between Hailsham and Heathfield in East Sussex

Expert:  Daniel T. replied 3 years ago.

Hi

 

Ok I don't know the name or your local F+P agent for your area as im up in the northwest.

 

But give Fisher and Paykel service a ring and they will give you your local agent details there number is XXXXX(NNN) NNN-NNNN

 

There charge is £85 roughly plus parts which to be honest parts on these are that expensive compared to other brands. A sensor is about £20 and the control board is about £70.

 

So at least getting F+P out direct they should sort it for you first time as not all local repair companys fix these as they are a bit harder to fix if you don't know them. So in the long run it will be cheaper to get F+P in direct.

 

If you need anymore info just get back to me.

 

Regards

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 14988
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Thank you very much I will try them tomorow

Expert:  Daniel T. replied 3 years ago.

Hi

 

No worries they will sort it out for you.

 

Regards

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.