How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

Beko GNE V120W The red light has just come on my Beko frige

Customer Question

Beko GNE V120W The red light has just come on my Beko frige freezer, what does it mean?
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
The red light is telling you it's too warm inside the freezer.
Is it beginning to defrost?
.
At the bottom rear is the compressor, a black pot shaped item.
Is it running?
If it is, is it very hot?
.
Thanks
Customer: replied 3 years ago.

I cannot see any black pot shaped item, there is a white covering with open vents at the bottom, I have just switched of the electric switch and turned it on again, and the red light has gone out. the temperature of the freezer is -18 and fridge is -4, is that the correct temperature? the house is quite warm with heating on all day!

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, that's strange.
I'll dig out the diagrams when I can get access to Beko.
.
Is it a side by side or conventional machine?
Is there ice build up anywhere inside the freezer?
.
Thanks
.
Customer: replied 3 years ago.


it is an all in one, not two separate machines. I have just put the ice tray in with water, to see if it sets


 


Thank you

Expert:  Techdesk replied 3 years ago.
Hiya,
Both machines are all in one.
What I'm asking is, is yours side by side or up and down?
.
I asked if it was defrosting inside the freezer, is it?
Is there any ice build up inside the freezer compartment?
.
Thanks
Customer: replied 3 years ago.

yes it is side by side. it had started to defrost, there is no build up of ice in the freezer

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, if there's no ice build up it would suggest a fault with either the compressor or refrigerant.
.
To check the compressor, you need to remove the panel at the bottom rear of the machine.
Look in and see if the condenser (pipework under the machine) is blocked with fluff.
.
Is the compressor running?
If it is, is it very hot?
.
Thanks
Customer: replied 3 years ago.

there were some fluff, we have removed this. the compressor is running, but quite hot

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, if the compressor is running, you need to see if the freezer now freezes.
.
Normally it's a blockage but as there's no build up of ice inside the freezer on the rear wall or floor, it's not looking good.
.
Let me know what happens.
Thanks
Customer: replied 3 years ago.

is the compressor a black square box! it is cold! there is no ice forming in the ice tray, there is a fan at the back of the freezer, which is spinning

Expert:  Techdesk replied 3 years ago.
Hiya,
No, the compressor is a pot shaped item at the bottom rear.
If it's running, it will vibrate and you should hear it.
If it's not running, it will be room temperature.
.
Thanks
Customer: replied 3 years ago.


the compressor is hot, it is vibrating a bit. what is the fan at the rear for?

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, you need to see if the machine is now cooling in the freezer.
.
The fan is to pull air through the condenser and across the compressor.
It's all to do with cooling the refrigerant.
.
Thanks
Customer: replied 3 years ago.

there is no ice forming in the tray, what else can I do?

Expert:  Techdesk replied 3 years ago.
Hiya,
You need to take the rear panels inside the freezer out.
To do this you also need the ice maker out.
.
Unplug the machine first.
.
Behind the panels is the evaporator (cooling unit).
You need to see if these are frozen solid, frosted over or no cooling at all.
.
If you can't do this, you need to empty the machine then unplug it.
Leave it with the doors open, in a warm room, for at least 24 hours.
Then plug it in and see if it cools down.
.
Let me know what you find.
Thanks

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.