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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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the freezer compartment on my beko cxf6114s has stopped working,

Customer Question

the freezer compartment on my beko cxf6114s has stopped working, under a year old. Can you help please as my food thawing? Thanks
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
At the bottom rear of the appliance is the compressor, a black pot shaped item.
Is this running?
If it is, is it very hot?
.
Thanks
Customer: replied 2 years ago.

a little warm


 

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, but is it running?
.
Inside the freezer, is there ice on the rear wall?
.
Thanks
Customer: replied 2 years ago.

some traces of ice, no noise from the black generator


 

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.
.
If the compressor isn't running then this, obviously, is why it's losing temperature.
.
Unplug the machine for 10 minutes.
Plug it back in again.
Does it all light up as it should?
Adjust the temperature in the fridge to maximum, does it start?
.
Thanks
Customer: replied 2 years ago.

it has started to make a noise? shall I persevere with it a while?


starnge but I can here a noise for sure now when opening the freezer door?


 

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, it's the black pot at the back you need to hear/feel running.
.
Is it running?
.
Thanks
Customer: replied 2 years ago.
No it is not working :-( what next? Under a year oldIt did for seconds after turning off for ten mins
Expert:  Techdesk replied 2 years ago.
Hiya,
OK, if it's only running for a few seconds it could be one of a few things wrong.
.
The control board or the compressor would be the most likely.
.
Where is it located? indoors?
Is the room warm enough?
.
Thanks
Customer: replied 2 years ago.
The room is inside and warm
Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.
.
As the compressor only ever gets warm it would suggest the fault lies with the control of the machine.
I would suggest trying a new main board to see if it sorts out the problem on the machine.
There's a small chance it's the sensors but normally this would allow the machine to freeze, then defrost without starting.
.
As your machine is under 1 year old, you've still got the warranty to fall back on.
Give Beko a call and get them out to sort it out for you.
.
Sorry, there's no quick fix for this one.
.
Good luck with the repair.
Thanks

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