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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Beko 6ft freezer that is 15 mths old, the red light

Customer Question

I have a Beko 6ft freezer that is 15 mths old, the red light keeps coming on, check this out in the manual its say that the cool air is not going round. What do I do
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Can you post the model number of the appliance please?
Is there any ice build up inside the freezer?
.
Thanks
Customer: replied 2 years ago.


can't give you the model number till I get home from work,but there is no build up of ice it is frost free

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, no problem, just post the model number when you can.
Frost Free only means the machine can defrost itself.
It does not mean that there cannot be ice in it.
You need to check and see if there's a build up of ice.

Thanks
Customer: replied 2 years ago.


there is no ice, the top drawers are not freezering at all, had to throw away ice creams that have melted completely

Expert:  Techdesk replied 2 years ago.
Hiya,
How do you know there is no ice?
I need the model number so I can advise on where to check.

The top drawers are not freezing because there's no cold air circulating.
This can be down to an ice blockage.

It can be other things but until I have the model number I can't tell you exactly where to check.

Thanks
Customer: replied 2 years ago.


ok will send you model number, as soon as I get home

Expert:  Techdesk replied 2 years ago.
Hiya,
No problem, once I know that, I'll advise on what to remove to check for ice.

Thanks

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