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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9130
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a Hotpoint ultima washer/dryer about 6yrs old over the

Customer Question

I have a Hotpoint ultima washer/dryer about 6yrs old over the past year I have noticed a build up of black gunge (for want of a better word) building up in the rubber around the drum, this has now spread to the actual drum under the rubber and no amount of cleaning will remove it, I have now noticed a smell in the washer. Can you help?
Submitted: 2 years ago.
Category: Appliance
Expert:  Homebuilder Jay replied 2 years ago.
I would like to look up the specific model of your washer/dryer combo. What is the model number?
Customer: replied 2 years ago.

Model number WD 860G


 

Customer: replied 2 years ago.
Relist: Other.
To get an answer within 3 hrs!!!!!!!!!!!!!!!!
Please disregard THE QUESTION AND CONFIRM NO MONEY TO BE TAKEN FROM MY ACCOUNT I HAVE CONTACTED A HOTPOINT SERVICE ENGINEER WHO IS SORTING MY PROBLEM
VERY DISSATISFIED WIYH THIS WEB SITE
Expert:  Michael replied 2 years ago.
Welcome and thank you for trusting your technical issue with Just Answer Pearl!
I am Tech Michael and I will be assisting you today.
I have some questions for you in order to assist you the best way possible.
Thank you for your patience as these are technical issues:-)
There are some really good products for this, unless the grunge is too thick in that case you would need to replace the rubber boot.
But lets try this first.
Here is a site you can use, I don't know if the products are available in the UK?
But you can visit any local hardware store and they should have the cleaner you will need to fix this. I have done this many times and I will stick with you until this problem is solved. But Since this question may continue for some time, if you will rate my service as good or better
before you close this window, the system here will allow me to schedule free follow ups with you
so your question won't close or time out and you can contact me anytime at no additional cost.
Thank you
Tech Michael
Here is the site you need:

http://www.smellywasher.co.uk/

Simply copy and paste this into your web browser to get to it.

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