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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Beko WMB 71642 W Will not wash or spin Water fill and drains

Customer Question

Beko WMB 71642 W
Will not wash or spin
Water fill and drains normally
Any clues how to reset it had an LCD control panel
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
How old is your machine?
Does the drum turn at all during the wash or spin cycles?
Do you hear the motor (not the pump) running if you select spin only?

Thanks
Customer: replied 3 years ago.
Machine is 13 months old there is no sound at all and the drum does not move even when empty
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
.
At this age I wouldn't expect the carbon brushes on the motor to have worn out, unless you use it 10 times a day every day.

Unplug the appliance.
Drag it out and take the rear panel off.
Check the wiring to the motor plug, ensure it's all ok.
.
If it is, then it would suggest a faulty motor and/or faulty control board.
.
Take the top off and look at the control board to see if there's any obvious damage.

Let me know what you find.
Thanks
Customer: replied 3 years ago.
Looking at the motor not being an expert looks ok power supply In tact the control panel also looks ok no signs is damage
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
Unfortunately there's no way, without test equipment,to narrow this down.
.
I'll dig around and check the service manual today, see if there's anything there.

Thanks

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