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adamd-mod, Just Answer Moderator
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water is not heating

Customer Question

water is not heating


waiting on answer

Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Can you post the model number of the appliance please?

Thanks
Customer: replied 2 years ago.

KID60S10

Expert:  Techdesk replied 2 years ago.
Hiya,
Thanks for that.
.
This is normally a failure of the flow through heater.
You would need to have, and be able to use, a multimeter to test the heater.
.
Unplug the appliance.
Take the top and right side panel off (if it's the integrated version there's no top).
You can access the heater and plug from there.
Test the heater with the multimeter and if it's open circuit, you need a new heater.
.
If the heater is ok, you need to check the wiring back up into the door.
If these are ok, it leaves the main board in the door as the possible cause.
.
Obviously, if you cannot do the work yourself, you'll need to get someone in to sort it out for you.
.
Hope this helps
Let me know if you need more help.
Thanks
Customer: replied 2 years ago.

how do i test element to see if this is the problem


can you do rough diagram

Expert:  Techdesk replied 2 years ago.
Hiya,
As I said in my previous post, you use a multimeter to test it.
If you don't have one, or can't use one, you cannot test anything.

Sorry, diagram?
What do you need a diagram of ?

Thanks
Customer: replied 2 years ago.

element

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, you've posted a picture of the heater.
Have you tested it?

Thanks
Customer: replied 2 years ago.

not yet i am at home at moment & meter is at work


so if you could just tell me where to place that would be great

Expert:  Techdesk replied 2 years ago.

Hiya,
Sorry, don't understand what you mean by "so if you could just tell me where to place that would be great"

If you are asking how to test the heater, you test for continuity across the connectors where the plug went into.

Thanks

Customer: replied 2 years ago.

which part is the plug


disconnected green wire & two others 1 pink 2nd pink & white

Customer: replied 2 years ago.

which part is the plug


 


disconnected green wire & two others 1 pink 2nd pink & white

Expert:  Techdesk replied 2 years ago.
Hiya,
The bit with plastic around it is the socket for the connecting leads, live and neutral.
Whichever wires fit in there are the plug.

The 3rd wire will be to the earth tag.

Thanks
Customer: replied 2 years ago.

OHM metere goes form 1 to 0.03 does this mean element is ok?? if so what next

Expert:  Techdesk replied 2 years ago.
Hiya,
That depends on the setting you have the multimeter on.
If you set it to buzzer or continuity, do you get continuity?

Thanks
Customer: replied 2 years ago.

buzzer is constant

Expert:  Techdesk replied 2 years ago.
Hiya,
You mean it buzzes?
If it does, the heater is ok and it suggests the wiring and/or the control board will be at fault.
.
Trace the wiring back from the heater.
See if any of it goes through a cut out safety thermostat. (I don't see one in the circuit diagram but, Chinese made machine, it can have it).
.
Thanks
Customer: replied 2 years ago.

and if there is one??

Expert:  Techdesk replied 2 years ago.
Hiya,
Test it with the multimeter, take the wires off of it and see if it's open circuit.

There isn't one shown on the wiring diagram and if there isn't one, it suggests a control board fault.

Thanks
Customer: replied 2 years ago.

so can i replace cut out if that is the fault and is control board easy to replace?? if that is the case

Expert:  Techdesk replied 2 years ago.
Hiya,
Yes, every part is replaceable.
.
All you can do is test the heater, cut out (if fitted) and the wiring.
If they are all ok, you can visually inspect the board to see if there's damage to it to confirm the fault. No damage doesn't mean it's ok though.
.
Once you rule out the parts that can be tested, it should leave you with the faulty part.

Thanks
Customer: replied 2 years ago.

Traced wires back & tested this part which seems to be faulty


what is it so i can order new (the 2 pink wires were attached to it)

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Expert:  Techdesk replied 2 years ago.
Hiya
That's a microswitch, where was it fitted?
There's no microswitch found in the heater circuit.
How many wires were attached to it?

Thanks
Customer: replied 2 years ago.

just above where flow thru heater is attached to water pipe there is like a t junction coming off large black water pipe

Customer: replied 2 years ago.

sorry there was two pink wire attached to it

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.
If there was 1 wire to each side then it's in the circuit.
.
When you test it, do you activate the switch?
It should be open circuit in one condition and closed circuit in the other.

Thanks
Customer: replied 2 years ago.

when i put meter on it there is no change or beep


does it need to be reconnected to hose sorry if i am being a bit thick


how do i tell if switch is activated

Expert:  Techdesk replied 2 years ago.
Hiya,
It looks like it fits into a hose so it will be pressure operated.
Hook the multimeter to the connections, set the meter to buzzer.
Blow into the tube part of the assembly and see if you get continuity.
If you do, the switch is working.

Thanks
Customer: replied 2 years ago.

ok switch is working


what now? is it the board & where is it & how do i look for fault

Expert:  Techdesk replied 2 years ago.
Hiya,
Sorry, I can't say 100% it's the board as I'm not there.
I can only advise on the likely causes.

I'm afraid I'm going to have to opt out of your question now as you are looking for a definitive answer that cannot be given remotely.
.
I've done as much as I can on this.

Sorry
Expert:  adamd-mod replied 2 years ago.

Hello,

It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.

I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thanks for your patience,

Adam

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