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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Go to start program, fills with water, timer goes down a minute

Customer Question

Go to start program, fills with water, timer goes down a minute then nothing. After a while it goes to 2 minutes then eventually it finishes. Got a BEKO WMA765S, washing machine.
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
How old is the machine?
What happens if you put it to spin only?
What reset code did you use? (what procedure?)

Thanks
Customer: replied 3 years ago.

Machine is 7 years old, tried holding start button for 5 seconds, turning to 90deg etc.

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
.
I asked what happens on spin only, can you advise please?
I do need detail though, so does the door lock, does the drain pump run, etc?

Thanks
Customer: replied 3 years ago.

Nothing happens really, every so often it tries to do something but UN the end it just finishes without doing anything. The door does lock. I have tried cleaning the filter at the bottom but no luck. Not sure if the drain pump is working, I don't think it is.

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, does it pump the water out?
If it does, the drain pump is working.

Thanks
Customer: replied 3 years ago.

No it doesn't.

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
.
Initially I thought it would have been carbon brushes in the motor but not emptying is bringing something new in.
.
I'd suggest first of all checking the carbon brushes in the motor,.
See if they've worn out or broken.
.
If ok, I'd next look at the drain pump and see if it's gone open circuit.
.
You also need to check the wiring to both the motor and the pump.
.
Let me know what you find.
Thanks