How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

My Indesit IWDC 6125 door is locked - it will not open even

Customer Question

My Indesit IWDC 6125 door is locked - it will not open even tho the cycle has finished, its drained. Ive cleaned the pump, checked the inlet hose everything is fine - except for the washing machine door not opening. Is there a manual way of opening it as my work uniform is stuck inside?
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Welcome and thanks for trusting Just Answer / Pearl with your questions.
Please have patience as these are technical issues and the more information you can supply us the quicker we can solve your issue:-)
If you remove the top you should see the door release simply pull it to open the door.
Your may also have a small panel that will allow you unlatch the door with out removing the top:-)
Some do , some don't.
But this also is an indication that you need a new door lock mechanism.
You can get a new one from espares: 0844 9777 888.
they usually ship same day as well.
I will help you with the replacement if you need?
But Since this may take some time, if you will rate me in a positive fashion before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.
Thank you
Tech Michael