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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9137
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi, my TV is working itself, volume 100 and wont go down, turns

Customer Question

Hi, my TV is working itself, volume 100 and wont go down, turns itself on as well, any ideas?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.

Hi sorry to hear that.
May I have the full model #?
Also how old is the TV?
Thank you
Tech Michael
Customer: replied 2 years ago.

LE 32B45C4W about 5 years old

Expert:  Michael replied 2 years ago.
Thank you Lyndsay,
Please try this before we go further.
Please unplug the set from the wall, next press and hold the power button on the TV for 20 seconds then release the button note(not the remote buttons).
Next wait 10 full minutes and then after that you can plug the set back in and set it up, please let me know if this fixes the issue, it should but I will stick with you in case you need me to go further but Since this may take some time, if you will rate me in a positive fashion before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.
Thank you Lyndsay ;-)
Tech Michael
Customer: replied 2 years ago.

didnt work


 

Expert:  Michael replied 2 years ago.
Thanks for trying that Lyndsay.
The set unfortunately has a problem in the logic portion of the circuitry.
It can be fixed easily by a TV Tech.
This isn't a very expensive repair in most cases but does need to be tested by a TV shop. I wish this was an issue you could do yourself but this one needs specialized test equipment too diagnose exactly which part is at fault.
I will stick with you until you have this fixed but if you rate acceptable, I will set up free follow ups with you in case you need me further at no additional cost to you:-)
Thank you and have a great holiday!
Tech Michael


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