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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My beko excellence wmb 71443 s wouldnt drain . I diconnected

Customer Question

My beko excellence wmb 71443 s wouldnt drain . I diconnected the pump cleaned filter . Now it fills and drains but wont spin.
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
How old is the machine?
Did the motor get wet?
How did you get the pump out?

Thanks
Customer: replied 3 years ago.

It is just 2yrs old exact. I just took the lead connecting it to electic supply out the put it back in when i cleaned filter.no nothing got wet cause i made sure everything was fully drained . It is missing out all of program and will only fill with water then drain .

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
.
You need to check the wiring to the motor.
The fault you describe suggests an open circuit on the motor.
Worn out carbon brushes (or broken ones) can cause this.
.
If the wiring is ok, (check it at the motor and at the top) then it's suggesting a faulty motor and/or control.

Let me know what you find.
Thanks
Customer: replied 3 years ago.

I think i only need to reset machine but i dont know how to .

Expert:  Techdesk replied 3 years ago.
Hiya,
The reset is simply pressing and holding the start button if I remember correctly.

Thanks
Customer: replied 3 years ago.

No u have to hold down for 10 secs with power off on start then turn on and press start for another 10 secs then turn pwer off then back on whilst yhe dial is on 12 position .

Expert:  Techdesk replied 3 years ago.
Hiya,
As far as I remember, that's going into diagnostics.
Reset is simply cancelling the existing program.

I'll see if I have the service manual when I get home.

Thanks