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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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The hotplate/griddle on my stove has stopped working. Everything

Customer Question

The hotplate/griddle on my stove has stopped working. Everything else works fine. Can I fix it
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is Rob and I will be helping you with your problem today. If anything isn't clear, please just ask me.
Is this a gas or electric hotplate?
Do you have the full model number please?

Thanks
Rob
Customer: replied 2 years ago.
It is an electric hotplate. I can't see the model number very well but I think it is XXXXXXXXX the 9 may be a 6 as I was using a mirror down the back of the stove :)
Expert:  Rob replied 2 years ago.
Hi Joy

Sorry the numbers been crossed out, the system may think its a phone number!!
Can you repost it and put the letter A directly in front so it looks like

A123456

Also, how old is this?

Thanks
Rob
Customer: replied 2 years ago.
A020292019
I don't know the age it came with the house. It is green and I think it may be an obsolete model
Expert:  Rob replied 2 years ago.
Hi
Thanks
Got the number, but alas its not correct, it may be the serial number.

Have a look around the door edges or drawer edge for the metal data plate

Rob
Customer: replied 2 years ago.
XXXXXXXXX
Expert:  Rob replied 2 years ago.
Sorry Joy
Its crossed out again !!

Can you put the A back

Thanks
Rob
Customer: replied 2 years ago.
A050565016
Expert:  Rob replied 2 years ago.
Hi Joy

Success, thats the correct number!
This is actually made by a large Company called Stoves.

So, is this one of the rings on the top? If so, are they all the same size?

Rob
Customer: replied 2 years ago.
Ni it's the cast iron griddle plate that has stopped working. It clicks as if it is trying to warm up but doesn't get hot
Expert:  Rob replied 2 years ago.
Hi Joy

Ok, this is the part here, just click on the word in blue.

It should be a fairly straight job to swap over.
I am having trouble locating any schematics for this, but would assume that the part is accessed from the rear.

If you need more help please just ask me.
In the meantime,

Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
If you need to ask me anything after rating, please just follow the link in the welcome email
Thanks
Rob


Customer: replied 2 years ago.
I have lifted the back of the hotplate and there are wires and a white plastic boc underneath. Does the part go here?
Expert:  Rob replied 2 years ago.
Hi Joy

Did you look at the part I sent you the link to? Thats the part that you need to replace.
It will be inside that hotplate, either from the top or the rear

Thanks

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