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Ask Andrew Smith Your Own Question

Andrew Smith
Andrew Smith, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3586
Experience:  Gas cooker specialist
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Hi we have a new belling 60 cm gas cooker with two ovens. We

Customer Question

Hi we have a new belling 60 cm gas cooker with two ovens. We can't get the ovens to stay on, we think some controller perhaps auto cook facility is switching off
Submitted: 2 years ago.
Category: Appliance
Expert:  Andrew Smith replied 2 years ago.

Andrew Smith :

Can you confirm the clock is set correctly?

Andrew Smith :

Have you got the model number from the sticker inside the oven door?

JACUSTOMER-osd336ro- : Hi I can't confirm the clock is set right, the model no isfsg 60 do. I have killed the electric to the cooker to see if the timer defaults
Andrew Smith :

The timer will go back to flashing 00:00 - can you confirm this?

JACUSTOMER-osd336ro- : Yes and counts up
Andrew Smith :

Are you able to set the clock now?

JACUSTOMER-osd336ro- : What function do we set?
Andrew Smith :

does the clock not change with the + and - buttons?

JACUSTOMER-osd336ro- : Yes. Is this the actual time we need to set?
JACUSTOMER-osd336ro- : Set at 13 18 now
Andrew Smith :

Yes and then once set you should be able to set the cooker to manual

JACUSTOMER-osd336ro- : Set to manual? What do we need to do to do this
Andrew Smith :

Is the dot flashing between the clock numbers?

JACUSTOMER-osd336ro- : No
Andrew Smith :

If you press the + and - button at the same time does the dot start flashing?

JACUSTOMER-osd336ro- : Yes
Andrew Smith :

Now set the clock

JACUSTOMER-osd336ro- : The clock is set at 1323 and the dot is static again
Andrew Smith :

Ok do you have a function button?

JACUSTOMER-osd336ro- : Yes
Andrew Smith :

Ok, the function button should change between countdown (semi automatic) fully automatic and manual

JACUSTOMER-osd336ro- : Which is manual, no icon?
Andrew Smith :

no icon, does the oven work now?

JACUSTOMER-osd336ro- : The oven lights but goes out when knob released
Andrew Smith :

Ok, when it lights, keep it held in for 25 seconds - it is held in place with a thermocouple like an old fashioned boiler with a pilot light

JACUSTOMER-osd336ro- : Ok trying
JACUSTOMER-osd336ro- : It is lit, but we have had it lit before, when it went out after a while
JACUSTOMER-osd336ro- : Set at gas mark 4 at mo
Andrew Smith :

Is it brand new?

JACUSTOMER-osd336ro- : Yes, fitted on Friday, but the oven ran ok yesterday for two hours without problem
Andrew Smith :

ok, strange.

Andrew Smith :

Like I say it works on the same principle of an old style boiler where the thermocouple has to sit in the flame to keep the burner lit

JACUSTOMER-osd336ro- : Yes, and we have 14 for dinner!
Andrew Smith :

Nightmare!

Andrew Smith :

Can you see the flame and the thermocouple?

Andrew Smith :

I can confirm that if the oven is lighting then the timer is not at fault

Andrew Smith :

Unless you have it on semi-automatic which works like a countdown timer

JACUSTOMER-osd336ro- : Taken two hours to get to this point, and we have had the same issue with the top oven. I can see the flame but can't see anything else. I understand the issue about timing etc so understand manual should be ok. And will be happy with that. Flame still lit
Andrew Smith :

Remember, you are not setting the clock unless the dot is flashing, so you may have set the countdown timer at 13 hours and 18 minutes? (13.18 one of the previous answers)

Andrew Smith :

Can you confirm what you mean about the top oven - where is the flame you can see

Andrew Smith :

The top oven should not be timer controlled

JACUSTOMER-osd336ro- : So at least that will have given us enough time to cook and the clock now shows 1339, the time ish
Andrew Smith :

yes, or reset the cooker again and do not adjust anything until the dot is flashing in the clock?

JACUSTOMER-osd336ro- : I think we are at that stage
JACUSTOMER-osd336ro- : Flame still lit
Andrew Smith :

Looking good

JACUSTOMER-osd336ro- : Fingers crossed
Andrew Smith :

Enjoy the rest of the day - mine will be going in about 45mins time

JACUSTOMER-osd336ro- : Do I test it in any way? Open door or light top oven?
Andrew Smith :

Can you confirm what is wrong with the top oven?

JACUSTOMER-osd336ro- : We had all the same issues as the bottom oven!
Andrew Smith :

ok, the timer should not affect the top oven

Andrew Smith :

Perhaps just a matter of holding the knob in longer when you light it?

JACUSTOMER-osd336ro- : Ok if the timer is showing the time, the dot is static and there are no icons, am I in manual?
Andrew Smith :

Yes

Andrew Smith :

Normally if you are on countdown it will show the remaining cooking time

JACUSTOMER-osd336ro- : Ok I guess that is all for now then, andy
JACUSTOMER-osd336ro- : Yes clocked that
Andrew Smith :

No problem, the only slight worry is the length of pipe and size of pipe from the meter

JACUSTOMER-osd336ro- : Nada gas cooker on it before
Andrew Smith :

If this oven has a much bigger output than the last one and you light both ovens and all the rings does the gas pressure drop too much to keep the oven lit

Andrew Smith :

the plumber should have checked the working pressure at the meter when at full rate when he fitted it

JACUSTOMER-osd336ro- : Ok, if we have a problem with that, I guess that can't be sorted today, turned the centrally heating off!
Andrew Smith :

No problem, have a good day (cooking for 14) ;-)

JACUSTOMER-osd336ro- : Ta
Andrew Smith :

I think you have to rate the question to close this

Expert:  Andrew Smith replied 2 years ago.
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