I was unable to reply further as the program was telling me that my email address had been used by someone else and wouldn't let me in!
To continue: Model No RSH1NBASI. Yesterday I took everything out of the fridge as the temp was up to 12o. There was ice underneath the veg. drawers and ice on the vents and on the panel. This has now been removed by putting pan of hot water and using hair dryer so it is now dry. This am temp is now 8o but still too high. The freezer side seems to be running quite a lot but no sound from the fridge side.
I felt that the temp has been wrong on the fridge for several days - I could smell food but the temp was showing 2o. However, when I took the plug out, left it for 5 mins and replaced plug, the temp then gave the true reading of 13o and has since gone up to 17o. Since getting rid of the ice the temp has come down a little but there is no noise from the fan?
What else can I do?
Your reply was helpful but am unable to do anything right now. As its Christmas and I've got 7 people coming to stay today with a freezer totally full of food, I just cannot unplug machine to defrost until tomorrow evening at earliest. I've now paid £6 for someone to ask me my model no of machine and a possible further amount to follow. How do I get back to you after at least 3 days (allowing time for defrost)?