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Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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hi there Our dishwasher does not go into a wash cycle.

Customer Question

hi there

Our dishwasher does not go into a wash cycle. We turn it on it fills with water then stop and a burning smell comes out when you open it. The dishwashers fills and drains when we put it on a rinse cycle but then stops and it does it on all the different cycles. there is also water dripping out of the bottom and filling the tray underneath.

Is there anything i can do to fix it?

Ross
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.

KevinWhiteJA :

Hi

KevinWhiteJA :

Hi Ross

KevinWhiteJA :

Please tell me the model number of the unit

KevinWhiteJA :

Hi Ross

KevinWhiteJA :

Please tell me the model number of the unit

JACUSTOMER-tmzo3fjg- :

the number is a bit smudged but i think it is ADP 5920

KevinWhiteJA :

Yes thanks

KevinWhiteJA :

how old is it ?

JACUSTOMER-tmzo3fjg- :

i'm not sure it was in the house when we moved in 18 months ago

KevinWhiteJA :

ok

KevinWhiteJA :

have you already tried to clean the drain pump assembly located at the bottom of the unit ?

JACUSTOMER-tmzo3fjg- :

no not yet how do i do that

KevinWhiteJA :

you have to take the bottom of the unit and then try to clean the drain pump assembly & also make sure that the drain hose is clean

JACUSTOMER-tmzo3fjg- :

it all looks pretty clean.

KevinWhiteJA :

ok

KevinWhiteJA :

Where is the burning smell coming from ? From the door, bottom of the unit, ... ?

JACUSTOMER-tmzo3fjg- :

from inside when you open it

KevinWhiteJA :

ok

KevinWhiteJA :

have you checked it for any possible leaks ?

JACUSTOMER-tmzo3fjg- :

there is what looks like a leak but i cant see where it comes from as the dishwasher is built in

KevinWhiteJA :

you have to take it out and check for all the leaks

KevinWhiteJA :

the issue can be that the water is dripping on the float switch located at the bottom of the unit...and this float sends the signal to the control board which thus stops the unit...

JACUSTOMER-tmzo3fjg- :

Ok i cant do it yet as I'm off to work soon. Is there manual i can get?

KevinWhiteJA :

You can download the manual here

KevinWhiteJA :

or from here

KevinWhiteJA :

...you can always get back to me if you need any assistance and I will help with no additional charges....

KevinWhiteJA :

Ross, Is there anything else I can assist you with today ?

JACUSTOMER-tmzo3fjg- :

when are you back in

KevinWhiteJA :

I am available here till evening 8 pm London time

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