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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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our dishwasher is not working. our power in our house tripped

Customer Question

our dishwasher is not working. our power in our house tripped and the dishwasher, cut out and it was working. power is going to dish washer but when we switch it on it does nothing any idea what it could be
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi

KevinWhiteJA :

Please tell me complete model number of the unit...it starts with E-nr ....

JACUSTOMER-zkp7zqrd- :

type LS12-DEA601 S2 MAX 1880 W SN/80702 3028 HOTPOINT

KevinWhiteJA :

ok thanks...how old is it ?

JACUSTOMER-zkp7zqrd- :

2 YRS OLD, NEVER HAD ANY PROBLEM WITH IT UNTILL POWER WENT OFF

KevinWhiteJA :

and have you tried to leave it unplugged for around 3 minutes ?

JACUSTOMER-zkp7zqrd- :

YES LEFT IT FOR ABOUT 8HRS AND TRIED AND TRIED, IS THERE A RESET BUTTON ON IT

KevinWhiteJA :

nope unfortunately not

KevinWhiteJA :

can you see any flashing lights ?

JACUSTOMER-zkp7zqrd- :

NO, WHEN I SWITCH IT ON NORMAL LIGHTS COME ON

KevinWhiteJA :

ok and does it start filling ? Is the door getting locked ?

JACUSTOMER-zkp7zqrd- :

NO IT DOES NOT, WHEN I OPEN DOOR I HAVE ONE SWITCH TO SET PROGRAME AND ONE TO PUT ON

KevinWhiteJA :

while the power tripped was the dishwasher in use at that time ?

JACUSTOMER-zkp7zqrd- :

YES IT WAS

KevinWhiteJA :

and the water is still left in the unit ?

JACUSTOMER-zkp7zqrd- :

YES , WE EMPTYED IT

KevinWhiteJA :

press and hold the selector switch for around 10-15 seconds

JACUSTOMER-zkp7zqrd- :

NOTHING HAPPENING

KevinWhiteJA :

unplug it for 2 minutes and then repeat this procedure

JACUSTOMER-zkp7zqrd- :

NOTHING

KevinWhiteJA :

basically you have to check the connections between door lock assembly and the electronic control....if the connections are fine then you have to test the door lock assembly & electronic control

JACUSTOMER-zkp7zqrd- :

AH WELL I WILL TRY THANKS ANYWAY , HAPPY NEW YEAR

KevinWhiteJA :

Is there anything else I can assist you with today ?

JACUSTOMER-zkp7zqrd- :

NOT AT THE MOMENT BUT THANKS

KevinWhiteJA :

You're welcome...you can get back to me if you need any assistance and I will help with no additional charges....Excellent feedback is appreciated if you are satisfied with my assistance....Happy New Year :)

KevinWhiteJA :

You're welcome...you can get back to me if you need any assistance and I will help with no additional charges....Excellent feedback is appreciated if you are satisfied with my assistance

KevinWhiteJA :

Please don't forget to rate this session with Good or Excellent service, so that I can get paid for the service that I have provide today....Thanks

KevinWhiteJA :

Please don't rate the solution till the time you are completely satisfied...Excellent feedback is appreciated....