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Richard Hill
Richard Hill, Customer Service
Category: Appliance
Satisfied Customers: 501
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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I need someone in the Coventry area to service my de longhi

Customer Question

I need someone in the Coventry area to service my de longhi gas cooker (purchased 2003). Any advice? I cant get anyone at delonghi to answer the phone on their 'customer experience' line.
thanks
Submitted: 3 years ago.
Category: Appliance
Expert:  Richard Hill replied 3 years ago.

Richard Hill :

Hi

Richard Hill :

You could try

Atkins and Barker Ltd

Richard Hill :

68-70 Albany Road, Earlsdon, Coventry, West Midlands, CV5 6JU, UK

Richard Hill :

02476 679555

JACUSTOMER-4eigmwwv- :

I have tried them. they only do small appliances, not cookers.

Richard Hill :

OK, bear with me

Richard Hill :

Hi, I'm sorry but all avenues into De Longhi seem to be closed at present - guess they're closed until next week

Richard Hill :

If you google 'de longhi gas cooker service coventry' you will find various companies that provide this service, but it might be best to wait for de longhi to recommend someone

JACUSTOMER-4eigmwwv- :

It hasn't come up with anything useful..

JACUSTOMER-4eigmwwv- :

I haven't used this service before. Do I have to pay even though you haven't found an answer to my query? And if I rate your service as poor does that mean you don't get paid but the website does?

Richard Hill :

Hi, yes I only get paid if I receive a positive rating

Richard Hill :

I'm happy to try de longhi again tomorrow or Monday for you if that helps?

Richard Hill :

If not just don't rate it and neither the website or I get paid

Richard Hill :

You only pay if you're happy with the service.

Customer: replied 3 years ago.

thanks but I can give them a ring on Monday myself. but their web site doesn't mention gas cookers so maybe they have stopped doing them.


 

Expert:  Richard Hill replied 3 years ago.
Hi Pauline,

I think you're probably correct, but they should really be able to recommend someone to service them.

Best Regards,

Richard