Appliance Repair Questions? Ask a Technician for Answers ASAP
i have a samsung "american style" f/freezer model rs20ccms. the auto-defrost aint working. i replaced heater element and defrost sensor but has not fixed the fault. the appliance is 9 years old. i'm getting by by removing the interior freezer back panel & defrosting the freezer heat-exchanger every two weeks or so or when i see the fridge temp indicator flash. is it worth investing in having an engineer call?
How did this problem start ?
This is a common problem with Samsung RS models...let me know when you are back so that I can help you
The problem started when i noticed the lcd display for fridge "flashing". it was above temperature of course and i sussed out fairly quickly the build-up of ice was restricting the air-flow from fridge>freezer>fridge. I deiced with aid of hair-dryer and have done ever-since at frequencies governed by humidity of air in kitchen!
as I said this is a common issue with these Samsung RS models
usually there is a repair kit available which solves the problem
have you tried using that ?
as i mentioned i replaced the defrost heating element and the defrost sensor. which repair kit would you recommend?
the repair kit contains defrost timer, heating element and the thermostat...as you have already replaced two of these then test the thermostat
ok, you don't happen to have a part-number for the thermostat?
If you want to buy the complete kit you can buy it from here
yes i saw that, that kit does not contain the heating element, seems you are referring to a different kit?
i'll test the thermal fuse to see if it's open circuit
if you want to buy just the thermostat, you can buy from here
yes, if you can test then please do
it is usually one of these three parts which goes bad with these units
just to close this; the thermal fuse was open circuit. i replaced and freezer is working fine.
thanks for your assistance, i needed the reassurance to continue the hunt for a fix. you satisfied this and i have saved several hundred quid on a replacement!