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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Trouble with Bosch dishwasher, three years old. On completion

Customer Question

Trouble with Bosch dishwasher, three years old. On completion of a cleaning cycle the glasses and mugs often have speckd and smears of dirt blasted onto them. These specks were not there before - it's like the glasses come out dirtier than they went in. It doesn't happen every time, but it's happening more frequently. We keep the salt and rinse aid up to date and use recommended tablets. I gave it a clean cycle recently, but the problem keeps cropping up. Any advice?
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me complete model number of your dishwasher

KevinWhiteJA :

Hi, welcome to Just answer

2:07 AM

Please tell me complete model number of your dishwasher

JACUSTOMER-ii53i43x- :

Hi Kevin... it's a Bosch Avantixx the main number I could find is SMS40A02GB/02 or type S16P1B

KevinWhiteJA :

Have you already tried cleaning the drain pump assembly ?

JACUSTOMER-ii53i43x- :

Yes... was pretty spotless.

JACUSTOMER-ii53i43x- :

Will quickly check again just in case though.

KevinWhiteJA :

ok and what about the water inlet valve, inlet hose ? is it clean as well ?

JACUSTOMER-ii53i43x- :

Drain pump assembly is clean. Where is the inlet valve?

KevinWhiteJA :

check the inlet hose...inlet valve is located where the inlet hose connects to the dishwasher

JACUSTOMER-ii53i43x- :

Can it be checked easily? What should I be looking for?

KevinWhiteJA :

just check for any blockages in both inlet hose and valve....also make sure both upper and lower spray arms are clean enough

JACUSTOMER-ii53i43x- :

okay will have a look and get back to you a little later.

KevinWhiteJA :

sure no problem

JACUSTOMER-ii53i43x- :

So the inlet hose and valve seemed fine. Clean. I alos had a look at the upper and lower spray arms. They were pretty clean, but the upper arm had an old fruit sticker stuck inside. Not very big. It has occurred to me that the problem is confined to the upper level. The cycle is ending with bits of detritus dry-blasted onto glasses and mugs.

KevinWhiteJA :

ok and have you tried to run a cycle again after cleaning everything ?

JACUSTOMER-ii53i43x- :

Not yet. I'll run a cycle and will resume this chat tomorrow morning if that's okay.

KevinWhiteJA :

sure no problem...I think it should work

KevinWhiteJA :

see you tomorrow then...good night :)